Customer Experience Specialist
Join a dynamic team improving cycling insurance, work remotely, grow your skill set, and enjoy perks like bonuses, share options, and flexible working.
Laka is currently seeking a Customer Experience Specialist to join their rapidly growing team. This remote-first, full-time position offers the flexibility valued by today’s professionals, with the security of permanent employment. Compensation details aren’t listed, but attractive benefits and company growth indicate a rewarding package overall.
What You’ll Be Doing: Day-to-Day at Laka
The Customer Experience Specialist interacts with Laka customers via chat and email. You’ll answer queries about bicycle insurance products and new initiatives, helping members through the claims process, whether coordinating repairs or replacements.
You’ll work directly with third-party partners like bike shops or manufacturers, making sure every customer issue is resolved quickly and smoothly. The role blends direct customer care and collaboration with other teams—Marketing, Product, and Technology.
International teamwork is embedded in the job, requiring regular coordination across the UK and NL CX teams. Feedback gathering and problem-solving are key elements.
B2B partner support is also part of the daily responsibilities, ensuring smooth operations for business customers. Effectively, you’ll be a linchpin in Laka’s positive customer reputation.
There’s emphasis on empathy, clear communication, and a strong connection to the cycling world.
Highlights and Benefits
Laka’s flexible working policy stands out—work remotely with the option of beautiful offices. You also benefit from an annual bonus scheme, share options, private medical insurance, and yearly leave plus bank holidays.
Unique perks include cycling industry discounts, a budget for home office equipment, and monthly Laka credit for insuring your bike. Regular team events and monthly socials add to the workplace camaraderie.
Potential Downsides
The most significant downside is that prior permission to work in the UK is required. Visa sponsorship is not available, so applicants should have the proper rights before applying.
The role may also require juggling multiple systems and learning product intricacies quickly, which could challenge those less comfortable with fast-paced changes or unfamiliar technology.
Final Verdict: Is This Job for You?
If you’re passionate about cycling, value flexible and remote work, and want genuine opportunities for career growth within an innovative company, this Customer Experience role is an excellent fit. Direct impact, meaningful benefits, and a standout company culture make Laka a top pick for customer-focused professionals ready for the next step in their career.