Customer Experience Advisor
Support Laka’s community in both English and French, guiding customers through bike insurance claims and queries, all from the comfort of your home. Enjoy flexible hours and attractive benefits.
If you’re passionate about cycling and eager to help fellow riders, Laka’s Customer Experience Advisor role may spark your interest. While the salary specifics aren’t mentioned, the role is full-time and remote with both flexibility and strong benefits, making it suitable for those wanting a modern work setup. This is a customer-facing position where bilingual proficiency in English and French is key, alongside a genuine empathy for cyclists facing mishaps.
Day-to-Day Responsibilities
As a Customer Experience Advisor, you’ll assist customers and partners with bike insurance queries and claims, primarily through web chat and email. You’ll guide cyclists through filing, tracking, and resolving claims and provide support for both individual members and business partners.
The job involves working closely with other teams to ensure smooth experiences and participating in various projects to improve Laka’s services. You’ll also gather feedback and transform it into insight to help make Laka better for its community.
Pros
Laka puts employees first with flexible remote work, no mandatory in-office days, and a truly supportive culture. Expect 25 days of annual leave, a pension scheme, private medical insurance, and share options to share in the company’s success.
Those who love cycling get extra perks—€10 monthly credit for insurance, cycling industry discounts, and engaging company events and socials. Mental health support is robust, too.
Cons
You must already have the right to work in the UK and possess both English and French fluency, which narrows the field. The role can be demanding during customer emergencies, especially when supporting cyclists who have lost or damaged their bikes.
Some familiarity with cycling and basic technical terms is expected, so beginners might need an initial learning period.
Verdict
Laka’s Customer Experience Advisor role is a great fit for bilingual, cycle-loving individuals seeking flexibility, meaningful work, and generous benefits. If you want to join an innovative team focused on customer care, this could be your next career move.