Customer Experience (CX) Specialist
Empower cycling enthusiasts as a CX Specialist at Laka. Use your English and French skills, work remotely, and enjoy unmatched perks and share options in an innovative team atmosphere.
If you’re looking for a remote-first position where your passion for cycling meets a rewarding work culture, the Customer Experience (CX) Specialist role at Laka is enticing. The job type offers flexibility, an annual bonus scheme, private medical insurance, and even monthly lunch and cycling-related perks. Applicants should be fluent in both English and French, with a strong affinity for cycling and willingness to help customers through challenging situations.
Day-to-Day Responsibilities
As a Customer Experience Specialist, you’ll assist Laka members through chat and email, addressing queries about bicycle insurance and supporting the claims process.
You’ll be guiding customers through bike replacements or repairs, collaborating with shops and partners. Problem-solving and communication are essential daily skills.
The role also involves supporting B2B partners, helping them get their teams back on the road smoothly and with minimal downtime.
Collecting feedback and sharing actionable insights with other teams is part of driving improvement across the business.
You’ll participate in cross-functional projects with marketing and tech, boosting your exposure and learning opportunities within the company.
Key Advantages
One clear advantage is the company’s remote-first policy, allowing for supreme flexibility and a healthy work-life balance. No mandatory office days give you control over your environment.
Laka’s dedication to personal growth is another highlight, offering share options, training, and industry discounts. Support for mental health is also robust, with unlimited one-to-one therapy sessions available.
Potential Downsides
On the flip side, those without a genuine interest in cycling may find it tough to relate to customers or thrive in Laka’s bike-centric culture.
Additionally, you must already have the right to work in the UK, as the company cannot provide visa sponsorship, which limits some applicants.
Our Verdict
If you love cycling, want remote flexibility, and value meaningful customer engagement, Laka’s CX Specialist role stands out. It’s best for self-motivated, bilingual communicators passionate about making a difference—especially for cyclists.