Customer Experience (CX) at Laka – English & French Required, Remote, Top Benefits

Laka is seeking dynamic, bilingual professionals for their Customer Experience (CX) team. The role is ideal for those fluent in English and French, eager to support fellow cyclists in times of need. While exact salary details aren’t specified, the offer boasts a remote-first approach, share options, a bonus of 5% base salary, and cycling perks as main benefits, making it highly competitive and attractive for candidates passionate about customer service and cycling.

What You’ll Do Daily: A Look at Responsibilities

The main tasks include guiding Laka members through claims and insurance inquiries via webchat and email, always maintaining a friendly approach. Assisting both everyday cyclists and elite athletes, you’ll help them get back on the road after setbacks. Regular interaction with B2B partners ensures businesses and their riders stay supported. Offering feedback and insight, you’ll help Laka continuously improve. From technical questions to emotional support, expect a variety of cases in your day-to-day work.

Pros: Standout Benefits and Company Culture

Laka’s remote working model empowers staff to work where and how they’re most productive. With share options and an appealing bonus scheme, you’re motivated by the company’s success. Wellness perks such as private health insurance and mental health support stand out, reflecting a commitment to holistic wellbeing. A £15 monthly lunch allowance and £10 monthly bike insurance credit reward and recognise your passion. The inclusive, international team culture brings a supportive, fun working environment.

Cons: Considerations to Keep in Mind

Fluency in French and English is required, which may not suit everyone. The job involves handling distressed customers, which can be emotionally demanding. High standards of written communication in both languages are essential, adding pressure for those less confident. Fast-paced growth might result in evolving processes. Applicants must already have the right to work, which limits opportunities for some.

Verdict: Who Should Apply?

This Customer Experience role at Laka is best suited for empathetic, bilingual problem-solvers who thrive in diverse, remote teams. With compelling perks and a mission-driven culture, it’s especially attractive to those passionate about cycling. If you relish making a positive impact through customer support and want to grow with an innovative company, this is a golden opportunity.